Our community relies on honest, transparent reviews to help you improve and let future guests know what to expect. Guests can use reviews to share public and private feedback about the experience they booked. You can use reviews to learn about what’s going well, and what they can improve.
Positive reviews help you build trust, attract more bookings, and highlight what makes you a great host.
To keep quality high, our team regularly monitors reviews. If a guest raises a concern, we may reach out to you to understand what happened and work toward a fair resolution for both you and your guest.
If we notice repeated negative feedback, we may first offer coaching or guidance to help you improve. However, multiple bad reviews without improvement may result in your account being suspended.